Your business is important to us. If you are receiving
an error message or having other difficulties accessing the website, completing
our online enrollment or order form we apologize the convenience. Our
software has logged this issue and our development team has been notified.
Please read through the suggestions below.
System Error.
These errors usually occur for only a short time. We
may be in the process of updating our website. Please return to our
website and try again later.
Unsure if your order went
through? Sometimes an order will be
successfully submitted even if you get an error message on the last step. Please
check the list of recent orders in Your Account before trying to place the order
again.
Page keeps looping back or is not
updating. If you are being looped back to
the same page on the order form, or the form is not updating when you make
changes, it's possible that your web browser is caching (storing) an old copy of
the page. You can force your browser to update the page by holding down the
Shift key on your keyboard and simultaneously clicking the Reload or Refresh
button on your browser.
Other troubleshooting tips.
If your problem is not listed above, it's
possible that one of these suggestions may help:
- Refresh the page.
If a page loads only halfway or takes a very long time to load, clicking the
"Stop" button at the top of your browser and then clicking "Reload" or
"Refresh" often solves the problem.
- Clear your cache.
Most web browsers temporarily store a local copy of
every page you visit. Clearing your cache deletes those files and makes room
for new ones. Go to the "Cache" or "Temporary Internet Files" option on your
browser (on Firefox, go to "Tools" and choose "Clear Private Data"; if you
use Internet Explorer, go to "Tools" and choose "Internet Options"), and
delete the files stored in your cache.
If none of these suggestions solves your problem, please
contact our support department. Please provide as much information as possible,
including:
- What web page were you attempting to access before the error occured?
- If you are receiving an error message, what does it say?